Acqua Doria is a local provider of home care and support in Alton and Bordon with over 15 years of experience and dedication to enhancing quality of life for others.
We are proud of our compassionate, person-centered home care designed to help people stay safer and healthier at home for longer.
Our proud history
It all began in 2003 when we identified the need for a new way of delivering high-quality, person centered care services for people living within our local community of Alton & Bordon. With an emphasis on quality rather than quantity and a leadership team with a good understanding of the industry, Acqua Doria quickly became regarded as an excellent provider of home care.
By 2008, Acqua Doria’s rapidly expanding team had outgrown offices twice and we moved into Channing House, a prominent local building in the heart of Alton. We had established an excellent team out in the community covering Alton, Bordon and all the surrounding villages so business continued to grow, predominately through word of mouth.
This growth was boosted in 2013 when we were asked us to step in and take over the work of a provider covering Farnborough and Aldershot. By then, we had earned a reputation as an experienced and sizable private care provider.
Changes in the way our local authority funded home care meant that in 2015 the domiciliary side of our business had to be re-evaluated and we took the decision to seize the opportunity to concentrate on strengthening other aspects such as Training.
We now offer training to local businesses, our courses in First Aid, Health & Safety and Moving and Handling have become very popular both for health care providers and industrial companies.
With our experience and knowledge of the local community and our passion for providing a high standard of care at home, we restarted our homecare business in 2017 and it has once again gone from strength to strength. Despite the challenges of Covid and the Pandemic, 2021 finds us looking for new ways to enhance the lives of the people we care for while continuing to concentrate on offering the best service we can.
Our mission and vision
Acqua Doria is committed to providing high-quality care and support services to individual clients and their families.
Our priority is to provide kind and compassionate person centered home care delivered by a team of highly-trained competent and efficient carers. To make good on this promise, proper training is paramount. Not only do we endeavour to hire the most experienced personnel, but we provide them with in-depth specific training so that they can deliver specialized care to our clients.
At Acqua Doria, we believe everyone should have the opportunity to live a healthy, safe and fulfilling life. This ethos is at the heart of everything we do.
We provide everyone we support with the opportunity to continue to live life to the full. We actively encourage Service Users to stay as self-reliant as possible, to make decisions for themselves, and ultimately, to remain independent, maintaining the lifestyle of their choice.
Our leadership team
Our home health care management team is highly experienced in delivering exceptional care and support for our service users. We are committed to seeking new ways to enhance the service we provide.
The leadership team at Acqua Doria operates an open door policy encouraging everyone involved to voice their opinions, identify ways to improve the service we offer and actively participate in helping us to exceed industry standards.
Anji is the Managing Director of Acqua Doria Limited and the Registered Manager for home care and has worked in healthcare for over 30 years.
Louise started working for Acqua Doria in 2013 and has achieved her Level 5 qualification. She dedicates her time to supporting our team of carers and ensuring that they deliver a high standard of care which evolves to meet the changing needs of our service users.
After a long career in the healthcare sector, Marilyn joined us in 2020 and has quickly become a valuable member of the management team.
Carol joined Acqua Doria in 2012 and helps support her team of carers in Alton. She’s currently working towards her Level 5.
Jenny started working for Acqua Doria in 2013 and has achieved her Level 5 qualification. Jenny helps supervise and support all of the carers and plays a vital role in ensuring that we are able to respond rapidly to changing needs of our service users in the community.
Nicole joined Acqua Doria in 2019 and supports a team of carers in Bordon. Her experience enables her to help mentor the newer staff joining our team.
The Covid-19 Pandemic has presented interesting challenges for us at each stage, however we have simply adjusted our procedures and adapted our working practice to ensure that we keep our staff and the people who use our service as safe as possible.
We have a good supply of PPE and our staff are trained and instructed on how and when to use each item. We follow the latest government advice to ensure that we are constantly following best practice.
We’re proud to say that the majority of our staff have now had both vaccines and all of our staff complete a Covid test every week.
We’ve had some fun with our PPE too over the last year or so, wearing pink for Cancer Days, orange and green for Elf Day, we’ve worn purple, red and a variety of other colours just to break the days up and support some of our favourite charities.
Our focus is to protect our local community by prioritising safety.
Many thanks for all your care and support over the last 2 years. We have nothing but praise for the way you have looked after us.
Please pass on my sincere thanks to Marilyn, Carol and Lisa who cared for my father during the final days of his terminal illness. Their kindness, care gentleness and compassion was exemplary and they are a credit to their profession.
We all wanted to say thank you for all your help and understanding. You and the ladies who became Ed’s team went out of your way to help us all through the difficult times. We shall miss your care & friendship and only wish you could see how far Ed has come. Do call in if you see the car or have a few minutes to spare. Many thanks
Following Elf day for Alzheimers… You both looked fabulous (dressed as elves) such a morale booster. I would like to say thank you to all of the girls in your wonderful team for the way you continue to do for my friend. The love, care and support Acqua Doria have given has been without doubt vital to ensuring she can live a normal life and stay in her own home. This is where she wants to be…
(Following Wear it Pink for Breast Cancer Day) I’ve just eaten the very delicious chocolate cake. Sadly I missed the tutus as I was out but it certainly gave Ron a boost!!
A big thank you for all of the care and support that you have given mum over the last couple of years. Especially for going the extra miles when mum has had falls and illnesses etc. Without all of your efforts she could not have stayed at home for as long as she has. It is of great comfort to us that mum has been able to stay in her family home.
I would like to say a big thank you for looking after my mum since 2018 with kindness, compassion and respect. Nothing it seems is ever too much trouble for you. As she is so frail, without you looking after her every day she wouldn’t be able to remain in her own home. My life is so much easier because I know that my mum is safe with you caring for her. You are amazing ladies and I will be forever grateful to you all.
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All the comments about Acqua Doria are taken from letters and cards written by our service users or their families.