What is this Privacy Policy Notice?
This Privacy Policy / Data Protection Notice sets out what we, Acqua Doria, does with Personal Data and what you can expect from us as part of our obligations when processing any Personal Data.
What data is gathered?
On the website:
Acqua Doria collects any personal information submitted via a contact form for the purpose for which it was submitted. We believe it is important to be open and transparent about how we use your Personal Data. Information we hold includes the following:
-
- name, organisation (if relevant) and contact details
In the course of doing our business:
To provide the appropriate care for our service users, Acqua Doria collects and processes personal information and data that can be considered ‘special category data’, including but not limited to personal physical and mental heath information.
Why do we collect this information?
We collect and use contact information via the website to communicate with you and to carry out our service as a provider of information and support. Legally, the justification for this contact is both Consent and Legitimate Interest; you have voluntarily provided information and have requested information from us. Failure to consent to our acquiring, storing and processing certain information is likely to result in us being unable to fulfil your request.
For caring for our service users, the legal justification is Health and Social Care; we use the data to provide the appropriate level of care.
How do we gather data?
We gather data through this website and any subsequent contacts such as emails and phone calls with you, our service users and through professional / governmental bodies. As you are providing this information, you are demonstrating that you consent to our use of this information for the purpose for which it is given. We try to be efficient. This means that we store the data so that we do not keep asking for the same information.
When will we delete this data?
We may keep information for different periods of time for different purposes as required by law or best practice. Typically, we will hold on to your data for as long as we are providing assistance or until you request that we remove and destroy your data.
Who has access to this data and who do we share it with?
Only staff (and contracted representatives) who need your information to carry out their role have access to this information. We may share your contact data, with your express permission, with other support groups where this information is required to provide you with the services that you require. We do not sell data to third parties.
Where will the data be stored?
This data is typically securely stored on office-based, commercial software services and on cloud-based systems. These are accessed via secure passwords.
What are your rights to your Personal Data?
As a Data Subject you have rights over your own data that you can exercise at any time, these are:
- Data is accurate – we must keep your data accurate
- Data is erased – we must erase data if not needed or if requested by you, that is not excessive and is possible
- Data is portable – we must provide a copy of your data back to you on request
- Data processing is limited – we must cease a processing activity if you object to it
- Consent withdrawal – we must allow you to withdraw consent at anytime.
In the event that you wish to exercise these rights or for any further queries on this Privacy Notice please contact us. Please note that retracting consent will impact our ability to provide support and services.